Dear Editor,
My experience with Banks, Health Care, and internet payment systems has caused several costly errors applied to me due to “Artificial Intelligence” (AI).
Tech-savvy Coders have verbalized dissatisfaction with Al since it was in its infancy. The same experience came as I was trying to purchase a product on a website payment module. The module would not accept payment, so I called the order line and purchased the product on the telephone. A few days later, I received a call accusing me of non-payment of the product that had been shipped.
This experience happened to a health bill my wife took care of on the phone. She gave the lady my insurance information. The next thing was an accusation of non-payment on the invoice. After sending all my insurance information and the payment on the phone, they believed Al and sent the bill to a collection agency. I sent them the data, and they listed it on my credit report as a non-payment on a credit card. Al caused me to lose hope of getting credit as the Credit cards closed several accounts and made them inactive due to Al information.
An experience with my Bank cost me aggravation concerning returning Checks even though there were several thousand dollars in savings. I had set up a stopgap for non-payment when money in savings could cover it in 2000.
The Bank set up Al during the pandemic, changing all the coding on the website. It caused lockups and confusion; they even listed Central Time on the site. Seniors and Smartphone users need to be aware of the mistakes that can happen with Al. We must be vigilant with our business because Al is only as intelligent as coding and data input.
I started coding in Cobal in the 80s; the coding had to be precise, and the program cards had to be exact. Today coding is loose, and programs can be set to the side like subroutines. They often trip over their feet and fall into the wrong subroutine. Unfortunately, this causes users to get hit in the pocket.
Another thing Al does is called a data dump. I was dumped into all users with the same last name. That dump caused me to be delinquent on money as well as one man was in prison for murder, and my insurance was canceled. How can a man ask for insurance for a car when he is in prison Al can’t reason, it can only provide data, whether the data is right or wrong without reason.
This rant is an example of the consequences of Al. What upsets me is Al anticipating my texting and coming up with absurd guesses as to what I am thinking,
Al is bad enough for the younger citizens but can be divesting to senior citizens unfamiliar with what is happening to our system and how it works. Kids, you need to help them out rather than sit and laugh. They have been dumped into a situation like returning to School to survive.
Research and discover what is happening to our survival due to Al.
Robert Woodbury
Ballard, W.Va.
